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Consumer powerThe internet has changed the consumer landscape significantly, and as investors, we are paying attention. In the past, it was only big brands with big budgets who could afford to advertise to the masses. Now, consumers have access to a wealth of product and price information, online reviews and influencer preferences at the touch of a button. The onus is therefore on the consumer companies to navigate this shifting landscape through differentiation – be it through offering experiences, pricing, convenience or greater authenticity, or by focusing on consumers in emerging markets.

Great expectations

Our expectations as consumers have changed significantly over the past few decades: In 2018, customers in the US expected deliveries within 24 hours, as opposed to a 9-day delivery time in 1995, while consumer preferences for experiences rather than things and sustainable businesses are also sharply on the rise. Small, nimble brands that connect directly with consumers may be able to capitalise on these trends, while established brands may find it hard to adapt their long-standing business models to meet the needs of tech-savvy consumers who wants their goods at unbeatable prices from companies with a purpose. As investors, it is our job to identify which companies, both new and established, understand the current retail landscape and are poised to thrive in a world where consumers hold more of the power than ever before.

Transcript

Technological advances are increasingly shifting the power to consumers in the marketplace. With the ability to compare prices and products independently now in the hands of the consumer, businesses must adapt to a changing commerce landscape, as their customers seek out better experiences, authenticity and value. Our 'consumer power' theme addresses these trends.

Meet the team

We have a research group for each theme, made up of analysts, portfolio managers and other members of the investment team, that collaborate on new thematic ideas and analysis. Here are the people in the Consumer power theme group.

Of course, our themes don’t exist in a vacuum

Consumer power

In a show of consumer power, consumers are starting to demand sustainability from companies, making businesses everywhere re-evaluate their messaging.

Population dynamics

Our planet is being placed under strain as populations in emerging economies become wealthier and more urbanised, which links to our population dynamics theme.